Shipping and returns information

At CSS CAR, we aim to deliver your premium aftermarket car parts and accessories efficiently and securely. Please review our shipping and returns policy for detailed information regarding delivery times, shipping options, and our approach to returns and damaged goods.

Frequently asked questions

We understand you might have questions about receiving your high-end automotive parts. Here, we address common queries regarding delivery, shipping methods, and our policies on returns, especially for our specialised carbon fibre and custom items.

How long does it usually take for customers to receive their orders, especially for international deliveries or custom parts?
Delivery times vary depending on the product, availability and destination. In-stock items are typically dispatched within 2–5 working days, with UK deliveries generally taking around 2–5 working days after dispatch. International deliveries usually take approximately 5–14 working days, depending on the destination and customs clearance. Made-to-order, custom and large conversion parts may require additional production time, typically around 3–8 weeks. Customers will receive tracking information once their order has been dispatched. For large or custom orders, we can provide an estimated delivery timeframe before purchase.

What shipping options do you offer, and how do you calculate the delivery costs for different items and destinations?
We offer UK and worldwide shipping for our automotive parts and conversion products. Shipping options and costs depend on the size, weight, quantity, destination and type of product. Standard Shipping – Suitable for smaller and standard-sized parts. Express Shipping – Available for selected products and destinations where a faster service is possible. Air Freight – Available for larger or urgent orders where applicable. Sea Freight – Recommended for large body kits and bulky conversion orders where a more economical shipping method is preferred. Custom Shipping Quote – Large, heavy, made-to-order or multi-item orders may require an individual freight quotation. Shipping costs are calculated based on the product’s packed dimensions and weight, destination country, shipping method and number of items. For large conversion kits or specialist orders, please contact CSS CAR before ordering.

What's your policy if a customer wants to return a part or exchange it for something else? Are there any special conditions for carbon fibre or custom items?
All CSS CAR products are custom made-to-order, so we do not accept returns or exchanges for change of mind, incorrect selection or ordering the wrong item. This policy also applies to carbon fibre, body kits, conversion parts and customised products. Please check the product description and vehicle compatibility carefully before ordering. If you are unsure about fitment, contact us before placing your order.

What should a customer do if they receive a damaged part or the wrong item?
If you receive a damaged or incorrect item, please contact CSS CAR within 24 hours of delivery. Provide your order number, clear photos of the item, packaging and shipping label, along with a description of the issue. Please do not install or modify the item until the issue has been reviewed. For damage caused during transit, we may ask you to raise a claim directly with the shipping carrier.

Need more assistance with your order?

If you have further questions regarding shipping, returns, or product compatibility for our premium aftermarket parts, our dedicated customer support team is here to help. Contact us for personalised assistance.